IntelliTeam agent is connected to our CRM (we advise using the in-built, seamless and easy to use IntelliTeam CRM for market leading functions) - Once connected, your new AI agent will work 24/7, 365 days a year answering calls and live chats to capture key details, qualify leads directly to your calendar or our CRM. Rest at ease as the receptionist can be trained to route calls to a member of the team if complex items are triggered. Ensuring no query, simple or complex, is brought to your attention. 

Absolutely so, your IntelliTeam receptionist can route bookings and data collection to our CRM and calendar programs. We also offer in house support to ensure a smooth and simple integration to your existing systems. 

Automated review requests can be sent to your customer via multiple digital channels after completed interactions. These can be tailored to be sent after any conversation, or after the product or service you provide is delivered in full. All responses are stored in your IntelliTeam dashboard for review before posting to online channels. We ensure you have full visibility of all review interactions before being posted online.

We take data security very seriously. All information handled by IntelliTeam Agent is protected using bank-level encryption, which ensures that your data is safely transmitted and stored. Access to data is carefully controlled through role-based permissions, so only authorized team members can see or manage sensitive information.

We are also GDPR-ready, meaning we follow strict European data privacy regulations to protect the personal data of your customers and employees.

For enterprise clients, we offer additional layers of protection. Our enterprise plans include SOC-level controls, providing rigorous operational and security monitoring, as well as contractual safeguards to give your organization peace of mind and compliance assurance.

In short, whether you’re a small business or a large enterprise, your data is handled with the highest standards of security and privacy.

Email and chat support on Starter; Professional adds priority support; Enterprise includes a dedicated account manager and onboarding.

Yes — all plans include a 7-day free trial with access to core features.

Yes! All plans come with a comprehensive, easy to use dashboard that lets you monitor everything your IntelliTeam AI Agent handles. The dashboard provides detailed insights into performance, including calls, leads, bookings, and other key metrics, so you can see exactly how your AI agent is helping your business.

Beyond tracking, the dashboard also includes a built-in, seamless CRM. You can manage bookings, maintain a customer information database, and handle many other business operations directly from the dashboard. It’s designed to be user-friendly while giving your team powerful tools to stay organized and efficient, all in one place.

The IntelliTeam Agent is designed to provide accurate, business-specific answers by thoroughly reviewing all the information about your company. It examines your website word by word, ensuring that every response reflects your policies, offerings, rules, terms and conditions, services, prices and products.

In addition, you can feed the AI agent information from documents, emails, manuals, online resources, or any other materials related to your business. This allows it to grow and evolve over time, delivering meticulously curated answers that directly address your customers’ questions. The result is an AI agent that not only responds accurately but does so in a way that fully aligns with your business and brand.

If a customer requests to speak with a team member, the IntelliTeam Agent can smoothly and naturally transfer the call to any number you provide. This ensures a quick and seamless handoff, so the customer feels taken care of without any awkward pauses or interruptions.

Our goal is to make every transfer feel natural and professional, helping maintain high customer satisfaction and retention no matter the situation. The AI agent handles the handoff intelligently, keeping your interactions consistent and efficient while making sure your customers reach the right person.

If a customer’s call is interrupted, the IntelliTeam AI Agent will automatically follow up to make sure the inquiry is addressed. Whether the call was disconnected or the customer’s phone died, the AI agent ensures that no lead is lost and that every question or request is handled promptly.

This way, your business can maintain consistent communication, capture every opportunity, and provide a seamless experience for your customers, even if technical issues occur during the call.

Yes, you can keep your existing phone number. We’ll configure call forwarding so that if your call isn’t answered after a set number of rings, it automatically routes to your IntelliTeam AI agent, who will handle the customer’s enquiry on your behalf.

Absolutely not. The IntelliTeam AI Agent has been built from the ground up for simplicity, so anyone even with zero technical experience can get started quickly. You will have access to a user friendly dashboard and a fully integrated CRM, making it easy to track calls, leads, bookings, and customer interactions all in one place.

For businesses that need more advanced functionality, we offer support for complex integrations with your existing systems, ensuring everything connects seamlessly. And if you ever need help, a member of our team is always available to guide you.

Our focus is on providing a smooth, stress free experience from setup to daily use, so your team can start benefiting from the AI agent immediately without any technical headaches. With IntelliTeam, managing customer interactions and workflows has never been easier or more efficient.

Absolutely! The IntelliTeam Agent can work for any business, anywhere in the world. It learns from every detail you provide about your company, from your website and documents to emails and other business resources, so it can answer customer questions accurately and professionally.

No matter your industry or field, whether you are a small local business or a large international enterprise, the IntelliTeam Agent can handle inquiries across any sector. It provides tailored, reliable responses that reflect your services, products, policies, and expertise, ensuring your customers always get the right information at the right time.

The IntelliTeam Agent can handle any channel of communication, including phone calls, website chats, emails, and other digital inquiries. It can even manage multiple channels at the same time, providing the power of several team members in a single AI agent.

This means your business can stay responsive across all platforms without adding extra staff, ensuring every customer interaction is answered quickly and professionally, no matter how many conversations are happening at once.

Yes! The IntelliTeam Agent can automatically send confirmations and reminders to your customers via email, text, or WhatsApp. Every confirmation can include all the details you need your customers to know, such as booking information, service or product details, or any special instructions.

This ensures that your customers are always informed, reducing missed appointments and improving overall satisfaction, while saving your team time from manually sending confirmations.

Yes! The IntelliTeam AI Agent is designed to learn and adapt, allowing it to handle increasingly complex or unusual customer requests over time. It can instantly access the information it needs to provide accurate and professional answers.

For situations that require human intervention, we can set up guardrails or specific prompts for your business that guide the agent to smoothly and naturally transfer the call or chat to a team member. This ensures that every customer inquiry is addressed, and no lead is ever lost, while maintaining a seamless and professional experience.

Absolutely! Our team is always on hand to help your business get up and running. We provide personalised demos, setup guidance, and training sessions to ensure your team understands how to use the IntelliTeam AI Agent effectively from day one.

Whether it’s answering questions, walking you through features, or helping with integrations, we make sure your team can hit the ground running and start benefiting from the AI agent immediately.

The IntelliTeam AI Agent runs on powerful and robust servers, designed for maximum reliability. This means the agent is available 24 hours a day, 365 days a year, with virtually no downtime. Your AI agent will always be ready to answer calls, handle leads, and manage customer interactions, ensuring your business never misses an opportunity.