Privacy Policy

Last updated: [06/01/2026]

1. Who we are

We are IntelliTeam, an AI agency that provides AI-powered assistants for businesses, including customer support, call handling, appointment booking, and lead management.

If you have any questions, you can contact us at:
Email: [your email]
Business address: [your address]

2. What data we collect

We may collect and process the following types of personal data:

• Name

• Phone number

• Email address

• Call recordings or call transcripts

• Chat messages

• Appointment details

• Any information you choose to provide during a call or chat

We only collect information that is necessary to provide our services.

3. How we collect data

Personal data may be collected when:

• You contact us via our website, phone, or chat

• You speak with an AI assistant powered by our technology

• A business using our AI services receives a call or message from you

4. How we use your data

We use personal data to:

• Answer enquiries

• Handle inbound calls and chats

• Book appointments

• Pass messages to the relevant business

• Improve service reliability and performance

• Comply with legal obligations

We do not sell personal data.

5. AI use & transparency

Some interactions may be handled by AI-powered assistants.

• AI assistants are used to answer questions, collect information, and book appointments

• You can request a human at any time

• Personal data is not used to train AI models unless explicitly stated and agreed

6. Legal basis for processing

Under UK GDPR and EU GDPR, we process data based on:

• Legitimate interests (providing and improving services)

• Contractual necessity (delivering services requested)

• Consent, where required

7. Data sharing

We may share data with:

• Businesses that use our AI services (e.g. the plumber you contacted)

• Trusted service providers (e.g. hosting, telephony, AI platforms)

All partners are required to comply with data protection laws.

We do not share data for marketing purposes without consent.

8. Data storage & retention

• Personal data is stored securely

• Data is retained only for as long as necessary

• Call recordings and chat logs are typically deleted or anonymised within 30–90 days, unless required longer for legal or operational reasons

9. International data transfers

If data is transferred outside the UK or EU, we ensure appropriate safeguards are in place, such as:

• GDPR-compliant providers

• Standard Contractual Clauses

10. Your rights

You have the right to:

• Access your personal data

• Request correction or deletion

• Object to processing

• Request data portability

• Withdraw consent at any time

To exercise your rights, contact us using the details above.

11. Security

We take reasonable technical and organisational measures to protect personal data, including:

• Access controls

• Secure storage

• Monitoring and safeguards against misuse

12. Cookies

Our website may use cookies for basic functionality and analytics.
You can manage cookie preferences through your browser settings.

13. Changes to this policy

We may update this policy from time to time.
The latest version will always be available on our website.